Terms & Conditions

It is very important that you have a strong WIFI connection in order to be able to participate in our classes. Refunds will not be given as a result of students being unable to join an online class due to technical difficulties at their end.

Behaviour in class:

It is expected that students will behave and act appropriately and respectfully at all times. If this is not the case, they will be removed from the class. No refund will be provided.

6 week course:

“The Course" means our proprietary online tutoring service known commercially as "The Six Week IELTS Band 7.5+ Booster" offered over a period of six (6) weeks, commencing on the agreed start date.

The cost of the course is £275 per student.

There are a maximum of 6 places/students per course.

The course must be paid for in advance of the chosen course start date. Payment for the course includes access to all online classes and notes, with personalised feedback provided during online classes.

If a payment fails, the system will automatically retry up to three more times over the course of a few days. However, if payment is not successful before the student’s chosen course start date the student’s place will be cancelled and offered to another student on the waiting list.

The student will not be permitted access to the class or notes unless payment has been made.

No refunds are available if a student is absent from an online class. If an online class has to be cancelled due to teacher absence a partial refund of 10% of the total cost of the course will be offered. 

Please note that unused classes cannot be transferred to another student, or course, or be used as payment for a resource or individual class.

Students will be able to access the notes from that class and all details of the homework in order to catch up before the next class.

They can also email us if they have any questions at [email protected] or send a message using our Contact page.

A minimum of two students is required in a course to qualify for the agreed group class rate. If fewer than two students enrol, you will be given the choice to either: a) pay the higher one-to-one class pricing of £70 per hour,(a total cost of £420 for the 6 weeks, paid upfront), or b) receive a full refund of the £275 course fee.

Individual one-to-one classes are priced at £70 per 1- hour session and must be paid for in advance of the class taking place and are subject to availability. Please contact us here to enquire about availability.

Learning a language requires time and consistency and this is why a commitment to completing the 6 week course is required.

Courses are kept to six students maximum in order to ensure that the individual needs of students can be met in class.

Our classes are meticulously designed to facilitate the progressive improvement of students. Sporadic attendance cannot be accommodated.

Logging onto classes and accessing notes:

The class will be run via Zoom weekly for 1 hour, each week for 6 consecutive weeks. Please take note of the day and time that you have been allocated.

Students will be able to access both Zoom and Google Drive where the notes are stored via the student dashboard on this website once payment has been made for classes.

Students should access the class via a laptop or PC as we may ask students to log into a Google Drive document to complete exercises during the class.

If students log in to the call via a mobile or tablet, they must download Zoom onto the device or they may not be able to access the call. In order to be able to complete written exercises in Google Drive during the call, a laptop or PC is required. If there is a problem accessing a laptop/PC, please make us aware in advance of the class.

All notes will be stored in Google Drive in an account that we will create for the group. Only the students in that class and us will have access to this account.

Students are not permitted to share this content with anyone outside of the group.

Students will need to have a standard Gmail account in order to access Google Drive.

Students should have Google Drive open at the start of each class.

Attendance:

All students have been assigned a time for their allotted group slot.

Please make sure you are logged on in time for classes as classes will start punctually. Late arrivals can be disruptive.

Due to the small group setting of our weekly classes, we appreciate 24 hours notice if a student cannot attend. Absent students will have access to material covered and homework assigned for the next class so that they can catch up on anything missed. If there are any questions, the student can contact us at [email protected] and we will respond as soon as possible.

Our classes are live and take place on a weekly basis. Classes will not be recorded in the event a student cannot attend.

Students are not permitted to record any aspect of these classes.

As above mentioned, students will have access to the material covered and notes provided during the class with a clear outline of what they need to cover for the following week. If they have any questions, they should feel free to contact us. Students should aim to consistently attend classes.

Speaking Test elements of IELTS:

If outside of our scheduled classes, a student wants to receive feedback on their IELTS speaking test preparation including reviews, speaking test practice, mock grading and advice on content, this can be arranged but will incur an extra fee. Please send us an email at [email protected] for information.

Refunds and Cancellations:

There is a 14-day cooling-off period during which you can request a refund after signing up for the course. If any classes have been attended during this period, the refund will be adjusted accordingly. After this 14-day period, the fee is non-refundable. By completing your purchase, you expressly request that The Course service begins immediately during this 14-day cooling-off period

If a student misses a group class, credit cannot be carried over to another course. No refund will be provided.

Students will have access to class material in order to catch up, as outlined above.

In cases of billing errors or other exceptional circumstances, please contact us at [email protected], and we will review your case.

If a one-to-one (individual) class is cancelled, at least 24 hours notice is required or no refund / change of class time will be accommodated.

Consistent cancellations of (one-to-one) individual slots may result in that person’s time slot being assigned to another person or group. In order to avail of an individual time slot, weekly attendance is required.

Refund policy for Digital Resources:

All products on this site are digital downloadable resources. By completing your purchase and initiating the download or stream, you expressly acknowledge and agree that you waive your statutory 14-day right to cancel under the Consumer Contracts Regulations, and therefore, no refunds are available on any of these products.

Exam focused masterclasses:

Throughout the year, we may run large group, exam focused, revision masterclasses to facilitate a larger number of students receiving key IELTS exam advice.

These may be recorded by the teacher running the class.

The recording can be sent to students who signed up to attend OR those who signed up to receive the recording.

Students will be muted upon entering the class and their cameras will be off.

Students can submit questions via the chat option on Zoom.

Please note that due to the fact that the Zoom link providing access to the class is sent out as soon as someone purchases a masterclass that by completing your purchase you expressly acknowledge and agree that you waive your statutory 14-day right to cancel under the Consumer Contracts Regulations, and therefore, no refunds are available on any of these products.

Accessing online resources:

Students who access and use resources on our website will be able to create a password to access the site.

They are not permitted to share this access with other people.

If it is discovered that there are multiple users of one account, that account will be cancelled and no refund will be offered. Legal action may be taken to recover any loss of income or reputation made as a result of unauthorised shared access.

Progress updates and feedback:

To facilitate ease of communication in relation to important updates relating to classes, you may be added to a WhatsApp group. Only the teacher running the class will be the administrator of this group. The teacher will also be the only person who will be permitted to send notifications. If students need to contact the teacher, they can do so via email or private WhatsApp between Monday to Friday 9am to 5pm only. They will not have permission to comment in the group.

If students are experiencing difficulty with specific IELTS preparation they must not hesitate to ask for our help. They can ask during class or email after class if they have a query on [email protected] . We will come back to them as soon as possible. Parents are also welcome to discuss the students’ progress with us. A phone call can be arranged if necessary.

We appreciate your co-operation with these matters and look forward to working with you. Do not hesitate to contact us via email with any questions or queries with regard to anything outlined in these terms and conditions, or anything which should arise throughout the course.

Minors accessing the site

Only people who are aged 18 or over should sign up for our newsletter and free training or resources, e.g. parents or guardians signing up on behalf of their sons or daughters. If someone signs up to any of the offerings on our site, it is presumed that they are aged 18 or over.

Please note that online course classes may include a mix of students, of any age or gender. If parents would prefer their child to be in a class of minors only (under 18) this can be accommodated but the preferred start date may not be available, depending on demand.

Guarantee of Results

While our classes, courses, and resources are meticulously designed to be exam-focused and aim to help students improve and reach their highest potential, we cannot guarantee any specific grades, results or scores. Our primary goal is to provide the best possible guidance and support to enhance students' understanding and performance. However, individual results may vary based on a multitude of factors, including but not limited to, the student's dedication, prior knowledge, study habits, and external circumstances.

By using our services, you acknowledge that achieving a particular grade or result is not guaranteed, and the responsibility for achieving desired outcomes ultimately rests with the student.

Accuracy of Notes and Materials

We strive to ensure that all notes, materials, and resources provided are accurate, up-to-date, and free from errors. However, despite our best efforts, there may be occasional errors or omissions in the content.

By using our services, you acknowledge that any reliance on the provided notes and materials is at your own risk. We encourage students and parents to verify information with us and seek clarification when necessary. If any errors are discovered, we appreciate being notified so that corrections can be made promptly.

You can contact us via our contact page.

Use of Location-Based Services

Our application/website uses the Google Maps Platform API to provide location-based services, including mapping, address look-up, and geocoding. By using these features, you are subject to both our terms and the Google Maps Platform Terms of Service (available here ).

Governing Law and Jurisdiction

Precision English is based in the UK. These Terms and Conditions and any contractual or non-contractual dispute or claim arising out of or in connection with them or their subject matter or formation (including The Course and any Digital Resources) shall be governed by and construed in accordance with the law of England and Wales.

You and We both agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.

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